Despite the gloom and doom about online shopping in this article, I must close with the same upbeat in-formation with which I started. Not-withstanding all the problems with online sales, and the publicity they have received, neither the customer nor the merchant has ever "lost" con-fidence in e-commerce. The ability to find products, at a good price, and have them shipped directly has freed us from the drudgery of wandering through malls, paper catalogs and flea markets.
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