The Impacts of Violation Types and Repair Strategies on Trust Repair Based on Construal Level Theory

摘要

实验随机选取了南昌市219名在校大学生线上参与信任博弈(Trust Games)实验，基于解释水平理论(Construal Level Theory, CLT)，通过行为鉴别项目测试量表(Behavior Identification Form, BIF)测量他们的解释水平类型。实验结果表明：1) 在正直型违背类型中，低解释水平个体在惩罚方式下的信任修复效果比补偿方式好，与此相反，高解释水平个体在补偿策略下的信任修复效果更好；2) 在能力型违背类型中，高低解释水平的个体在补偿和惩罚两种策略下，信任修复的效果不存在明显的差异。这表明不同解释水平的个体在面对不同修复策略时，个体的信任修复效果有差异。另外，在不同的信任违背类型的情境下，不同解释水平的个体在面对不同的信任修复策略时，信任修复的效果是有差别的。 The experiment randomly selected 219 college students in Nanchang to participate in the trust game experiment. Based on the Construal Level Theory (CLT), they passed the Behavior Identifi-cation Form (BIF) to explain the level type. The experimental results show that: 1) In the integri-ty-based trust violation, individuals with low construal levels have better trust repair effects under penalty methods than compensation methods. On the contrary, individuals with high construal levels have better trust repair effects under compensation strategies. 2) Among the compe-tence-based trust violation, there is no obvious difference in the effectiveness of trust restoration under the two strategies of compensation and punishment for individuals with different construal levels. This shows that individuals with different construal levels face different repair strategies, and their trust repair effects are different. In addition, in the context of different types of trust vi-olations, when individuals with different construal levels face different trust repair strategies, the effects of trust repair are different.