The Perception of Health Professionals of the Information System of Continuous Care

摘要

Health organizations seek to use Information and Communication Technologies (ICT) in a more agile and functional way, to contribute to the support of professionals of the area and to users: this way, it is possible to guarantee the quality and sustainability of Information Systems (IS). IS that needs to adapt and restructure, given the exponential development of ICT in response to the increased need for Health Care. It is necessary to align the current realities of the business processes in Health, namely in Integrated Continued Care Services, and the technologies in use, so that information becomes available at the time and place of decision-making situations. So, this research is determined to study the Integrated Continued Care Information System, from the health professionals point of view. The main objective is to understand if employees comprehend the platform and know how to use it. Also, to understand their degree of satisfaction, the degree of information system appropriation, the main differences and similarities in its use among the different health professionals. In the end, a proposal for the IS improvement is made.This study was carried out in two phases: first in the Health Center Group of Lisbon and Oeiras and after at Egas Moniz Hospital. The first phase is characterized by gathering information on the informatic application. The second phase is based on a descriptive exploratory study using questionnaires. The results of this study may be useful for improving Integrated Continued Care Information System, as well as increasing user satisfaction. This study allows to understand the health professionals needs regarding Integrated Continued Care Information System and its necessary improvements, namely the need to involve healthcare professionals as part of the strategy, implementation and promotion of care.