An eye center–wide burnout intervention: resilience program and burnout survey

摘要

Purpose—Burnout affects half of doctors in the United States. Programs to decrease burnout and fosterresilience are needed to prevent loss of doctors in the workforce and maintain quality care. To ameliorateburnout at our eye center, we developed a resilience program and used a survey to identify additionalgroups with higher burnout for future interventions.Methods—The eye center–wide resilience program consisted of the baseline burnout survey, short emailwellness tips, a grand rounds presentation, short wellness presentations at faculty meetings, and a smallgroup discussion series with clinical faculty. The anonymous burnout survey was performed prospectivelyonline at the beginning of this program. The survey participants consisted of respondents at the Duke EyeCenter, including all doctors, scientists, clinical and research staff, trainees, and administrative and educa‐tional staff, in June and July of 2017. The short, anonymous electronic survey consisted of 10 demographicquestions, 2 validated burnout questions, and 1 validated work-life balance question.Results—A total of 593 individuals were invited to participate, of whom 252 completed the survey. Over‐all, 37% of the respondents reported being emotionally exhausted, and 17% had experienced depersonaliza‐tion. With regard to work-life balance, 43% of the respondents were satisfied and 34% were dissatisfied.Burnout was higher in respondents who participated in clinical care (P = 0.001), particularly among oph‐thalmic technicians (P = 0.044). Feedback from the doctors participating in the “Doctors Lounge” sugges‐ted perceived benefits, including enhanced collegiality, life skills, and improved self-management.Conclusions—Our baseline burnout survey showed higher burnout in our clinical workers, particularlyin our ophthalmic technicians. Planning for next year will include the providers identified in the survey.