Achievement of Management Performance Business Banking Using Measurement Model System Quality Management Canadian Award for Excellence (SQMCAFE) Case Study : PT. Bank Bjb (Jabar-Banten) Tbk. Indonesia

摘要

This is paper research case study to examines application the organization achievement measuring for Management Performance Business Banking company using Model Sistem Quality Management Canadian Award For Excellence (SQMCAFE) comply with role and regulation international quality management standard of banking, with case study at Bank Jabar Banten Tbk. (PT. Bjb). The main objective of this research is identify, investigate and measurement of signification understanding the excellent of level capability and reliability quality management performance effect positively with sevent (7) independent variables of SQMCAFE Model toward achievement of performance manajemen business for banking firms.