Health care management is essential to the financial balance of institutions and the improvements of patient and organization documental processes. In order to achieve these aims, an important step is to observe the indicators that start to point out positive evidence when using document management and process automation in a healthcare institution, through Information and Communication Technologies in the e-Health system. The main purpose of this study was to gather data and indices about the issue under study through a literature review. Analysis of American, European, and Brazilian articles in academic or non-academic healthcare organizations indicates share and use of patient’s data that can improve the performance of applied systems; analyses of processes; quality indicators of the provided service, and patient’s quality of care and safety; diagnosis and prescription of medication; and decrease of data information errors. Thus, it achieved stage 7 in the Healthcare Informatics Management and Systems Society (HIMSS).
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