Análise do uso do pensamento estatístico e de técnicas estatísticas na indústria química do estado de S?o Paulo, Brasil

摘要

Approaches to production management and improvement are based on fact-based decision-making aided by Statistical Thinking and Statistical Techniques. The research depicted in this article identifies the degree of implementation of statistical thinking and statistical techniques and evaluates the impact on processes control and improvement and satisfaction with this application in chemical companies located in the State of S?o Paulo, Brazil. The application of a questionnaire and the realization of in-depth interviews with experts were the research techniques applied in that research. The achieved sample is composed of 30 medium and large size companies. As a main result this study figures out that those companies have a low degree of use of statistical thinking and techniques, demonstrating opportunities to improve process performance with statistical approach whereas companies whose do not apply systematically the statistical thinking and techniques have perceived the necessity of do it to improve their productive performance.