TQM, ISO 9000, Six Sigma and CMMI Project Management in Business and Technology

摘要

To discuss how important is the Quality management in the organization. The quality is something that evaluates how good is the organization and can satisfy customer by providing best quality in their product and the processes. It is not about building a project but it is also to build through a process of continuous quality management which embraces terms like ISO 9000, Six Sigma and capability maturity model integration. ISO 9000 provides a standard which is simply to provide guidelines that defines how a product or a process should be. The organization follows these standards to define software, hardware, products and support their products delivered to the customers. When it is necessary to create the new processes, at the same time, there is an equal need of finding issues with the existing process and that is where Six Sigma helps. Six Sigma focuses on measuring the existing process and finds flaws in that process. In a real environment, Six Sigma has been really helpful to find out flaws in the design, process and product. Last but not the least, Capability Maturity Model integration also provides a process improvement approach that provides organizations with the essential elements of the effective process. The below research gives more insight to the Total quality management and the terms associated with this process.