A Study on Satisfaction of Pregnant Mothers with Antenatal Care Services and Associated Socio-Demographic Determinants in a Tertiary Care Hospital, Kolkata, West Bengal

摘要

"Introduction: Antenatal period is the most vulnerable period in a women’s life as complications dur-ingpregnancy will lead to increased morbidity and mortality in the new born child .Satisfaction of the preg-nant women with the antenatal care services indirectly influences ante-natal care utilization and helps in improving quality of care. Methods: A descriptive, observa-tional, cross-sectional study was done in the Gynaecology and Ob-stetrics OPD of KPC Medical College and Hospital during June-July 2019 among the antenatal mothers at-tending the OPD. A pre-designed and pre-tested schedule was used for data collection. Results: 89.9% of the study subjects were satisfied and 10.1% were un-satisfied with the services. Signifi-cant association was found between level of satisfaction and age, educa-tion level, socio-economic status and type of family(p.005).92.5% patients were satisfied with accessi-bility,89.9% with availability,99.3% with attitude of doctors,87.1% with timing of the clinic,95.9% with fu-ture course of disease as explained by doctors,80.4% and 70.9% with waiting time and waiting area re-spectively and 89.2% with the pharmacy services. Conclusion: Thus assessing patient satisfaction from the perception of the beneficiaries will help to im-prove the antenatal care services and thus will reduce mortality and morbidity due to pregnancy and child birth.