Evaluation of the Impact of Obtaining ISO 9001:2008 Quality Management System(QMS) Certification by Manufacturing Companies in Zimbabwe.

摘要

Getting ISO certification is widely touted as a major boost to a companys performance, but do the results on the ground show this to be necessarily true? Many executives from certified companies would want an answer to the question Was it worth it? and those from non-certified companies would want to answer the question Is it worth it? Both groups would also desire to know the best method of determining the answers to these questions. Hence they desire to be furnished with a good performance measurement system (PMS). This paper will give results of the survey of the impact using the framework to evaluate the performance of a number of ISO 9001:2008 certified companies in Zimbabwe. An analysis of the results will be done and recommendation on changes and improvements needed by the firms if they are to fully benefit from the ISO 9001 quality system will be made basing on the outcome and also benchmarking.