Assessment Of Satisfaction Among Patients Attending Surgical Outpatient

摘要

Objective: To find out patient satisfaction with the Surgical Outpatient Department in Adesh Institute of Medical Sciences and Research, Bathinda which is a tertiary care teaching hospital using Concise OPD User Satisfaction Scale.Methodology: From August 2009 to January 2010, only new patients attending the surgical OPD of Adesh Institute of Medical Sciences and Research, Bathinda were included in this observational study after taking informed consent. The Concise Outpatient Department User Satisfaction Scale was used to measure patient satisfaction. The items in this score were (i) physical environment, (ii) equipment and facilities, (iii) appointment arrangement, (iv) waiting time, (v) service of the dispensary, (vi) support staff (vii) physician?s professionalism, (viii) explanation given by the case physician, (ix) consultation time. Results: A total of 510 patients, 308 (60.39%) males and 202 (39.61%) females attending the Surgical Outpatient Department were included in this cross-sectional study from August 2009 to January 2010. Physician?s professionalism scored maximum with a mean ± SD score of 7.71 ± 1.68 and service of dispensary scored minimum with a mean ± SD of 3.67 ± 1.57. Significant difference was found between gender, with males satisfied more in terms of support staff, physician?s professionalism , explanation and consultation time given by physicians.Conclusion: Patient satisfaction level was overall good with the Surgical Outpatient Department. The patients were most satisfied with physician?s professionalism and least satisfied with service of dispensary.