An Application of the UTAUT Model for Analysis of Adoption of Integrated License Service Information System

摘要

The use of information technology, especially information systems in government agencies is very important to improve public services. The Integrated Licensing Service Information System is a computerized system that performs licensing data processing and produces a collection of interacting information to be given to all levels of users in the Samarinda City Investment and Integrated One-Stop Service. But since the issuance of this system in 2013 there has been no system evaluation or development. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT) method with Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Behavioral Intention to Use, Gender, and Age variables. This research was conducted to determine the variables that affect users in utilizing the Integrated Licensing Service Information System and then to provide input and suggestions for Samarinda City Investment and Integrated One-Stop Service in the future implementation of the system can be better and can be accepted according to the needs of its users. Based on the results of the study, the variables that greatly influence the acceptance and utilization of this information system are performance expectations. Where the Integrated Licensing Service Information System can improve the quality of public services, especially licensing services and this system becomes a necessity in supporting work efficiency and effectiveness.