A literary study on the bonding of the Six Sigma with the Service Quality for the enrichment of the Service Sector(S) for the Construction Projects

摘要

Purpose: This research paper focusses on the merger of the six sigma with the service quality for the improvement of the services for the service sectors . Approach: This paper approaches towards the resaons for the poor performance of the six sigma in the service sectors ,key factors necessary for the implementation of the six sigma and the barriers / difficulties to the implementation of the same . Findings: This paper drives towards the problems ,outcomes and the benefits obtained through the implementation of the six sigma for the service sectors and the significant and the insignificant contribution concerned with the implementation fo the six sigma towards the service quality .The companies or the organisation who had been the beneficiaries is also discussed . Implications:The implications of this paper is to call for the redisgning a framework necessary for the implementation of the six sigma with the service quality for the other major sectors as well . Originality : This paper provides a fresh look into the six sigma applications to services by combining the thorough analysis of the concepts . Keywords : Six Sigma , Service Quality Paper Type : Research Paper (Study) based upon the research results and the literary results obtained through the various listed and non-listed journals of the Mechanical,Civil,Industrial and Information Technology Works with an orientation towards the Mechanical , Manufactuing and Management .