Re-Designing Of A Service Center with the Free and Open Source SoftwaresProviding R4 (A Comparative Study with the Existing and the Modern Tools of Technology)

摘要

Aim: To conduct a research study in a service center with the systematic scientific approach as an activity for the purpose of the descriptive analysis .And to suggest a method to custo mize the service offerings to the customer using the internet technologies . Methodology:As an expost facto study ,there was no control over the local and the global variables but an attempt had been made with the service determinants and the SPSS to relate the same to the modern times .This paper focuses on the observations fro m the concepts of the industrial Engineering practice for a Service Center and with the help of the QWERLS tries to develop the redesign for the same using the Internet of the Services . Result(S):The results of the same had been analysed with the graphs ,tables and the cronbach's alpha model. Conclusion(S):The conclusion of the paper ended up with the suggestive opinions on the usage of the latest tools and techniques which could be inherited from the concepts of the Total Quality Management and the Information Technology (IT).