Maintenance assistance application of Engineering to Order manufacturing equipment: A Product Service System (PSS) approach

摘要

Following nowadays shift to Servitization and Digitalization, which is aligned with technological advances in mobile technologies and mixed reality, this paper introduces an assistance application for the preventive and unscheduled maintenance of manufacturing equipment, following a Product-Service System (PSS) approach. Maintenance is a demanding set of tasks performed on industrial equipment and it is considered as a core activity throughout products’ lifecycle. The main purpose of this work is to provide a tool which will improve the Business to Business (B2B) and internal communication with the use of smart devices, and also will lead to time and cost reduction during the maintenance procedures. In particular, an application utilizing AR technology is developed, enabling malfunction detection and reporting, required tasks definition and communication between all the involved actors. The developed application is tested in a mold making SME that is moving towards digitalization of its production. The initial results gave a reduction of the iterations with the customer, and also improvement of the maintenance lifecycle in terms of time.