My patient is threatening me. What can I do?

摘要

Dr. Nice has many happy patients and takes pride in his interaction with them. He knows that he is human and has made mistakes. However, he tries never to look back and ask what was I thinking in dealing with anyone in particular. He also knows that if you practice long enough, you will have some patient you wish you had not treated. A year ago, he performed a series of IPL procedures on a male patient for facial redness. With each subsequent treatment, the patient became increasingly unhappy and belligerent. Despite this, neither he nor his staff saw any red flags regarding this patient. Ultimately, the patient demanded his money back. Even such a demand did not phase Dr. Nice. What did cause concern was a statement from the patient that if such a refund was not provided, Dr. Nice, his family, and staff would “regret this.”