The Performance of the State’s Civil Apparatus Staffing Agencies in the Education and Training Area Ponorogo

摘要

Facing a new paradigm in the field of government, in the areas of management personnel have been issued law number 5 Year 2015 about Staffing Management. Some of the new things that are important and need to get attention, namely: (1) the emphasis of the construction of civil servants based on the system of feats work, competence and professionalism, (2) the professionalism of civil servants which the state apparatus/government should be able to maintain neutrality by separating the country office with the Office of the land, and (3) decentralized local government against staffing authority which is one unified network system bureaucracy in staffing nationwide.The phenomenon exists in the staffing agency of the education and training area (BKPPD) Ponorogo as establishments that have the function of giving civil service administration services effectively and efficiently and to optimize the performance of the apparatus the maintainer staffing: employee dissatisfaction against the ministry in dealing with the complaints, the work has not been completed on time in accordance with the time limit which has been specified, it is still an error-error in typing the Letter Decision (SK), SK Promotion, Periodic salary increases as well as SK, SK Placement in the position.The purpose of this research is to find out and describe the performance of the State’s Civil Apparatus Staffing Agencies In The Education And Training Area Ponorogo (BKPPD) in this case the performance views of corporate responsibility, responsiveness and accountability. The main data source in the form of the words and actions of the rest is additional data, such as documents, photos, statistical data. The source of the data used in this research is the Informant/resource person i.e. interview and document/archive. The data collected is reduced in the form of selection and simplification of data and then taken the conclusion as well as evaluate how far the indicator responsiveness, corporate responsibility and accountability to the performance of the apparatus BKPPD. The methods used in this research is descriptive qualitative. Data gathering with purposive sampling technique with interviews to 12 employees, during the period 6 April – 31 March 2017. The results of this research show that the performance of the apparatus at the BKPPD Ponorogo categorized better. The study also shows that (1). BKPPD Ponorogo quite responsive to complaints that there are though still there is some weakness (2) level of corporate responsibility BKPPD Ponorogo is quite good, but there are still some flaws (3) accountability of the BKPPD has been very well, the look of the work and reporting implemented. Each policy taken accounted for starting from planning to results achieved. In each time period of service there are already standard with the Standard operational procedure ( SOP) in BKPPD Ponorogo. So there is already a rule that raw about each type of service.The study also gives suggestions about the need for complaints management and service in accordance with standard operational procedures resulting in the granting of service going on harmonious relationships between employees and recipients of services BKPPD staffing.