Satisfaction of SABA Services (Iranian Women Health): A Cross Sectional Study the West of Iran

摘要

Satisfaction indicates customers? reaction to features of products and services offered by an organization and have been known as a criterion to measure efficiency of health care organizations and customers? satisfaction with services. The present study also aims to investigate women satisfaction with SABA health care services in west of Iran. In this cross-sectional study, conducted in Hamadan county, the West of Iran, a total of 800 women who used Iranian women health project (SABA services) aged 30-60 years old were randomly selected to participate voluntarily in the study. Participants filled out a self-administered questionnaire. Data were analyzed by SPSS Version 21 using t-test, ANOVA and Pearson correlation statistical tests at 95% significant level. The mean age of respondents was 42.45 years [SD: 8.02]. Total score of satisfaction was 26.37 (SD = 5.44) which suggested that 75.3% of participants gained the given maximum score to satisfaction. Pearson correlation test showed not statistically meaningful association between age and satisfaction (p = 0.181, r = -0.048). In addition, we found that significant relationship between education level, marital status and insurance with satisfaction. The results suggested high satisfaction of women living west of Iran with SABA services, especially satisfaction with physicians and other health care staff behavior. However, the least satisfaction was reported with follow up in later visits.