Investigating the Impact of Learning Organization on Implementing Total Quality Management in Karaj Telecommunication Company

摘要

The aim of this study is to investigate the impact of learning organization on implementing Total Quality Management (TQM). For this purpose, 110 people out of the statistical population of 1210 employees of Karaj Telecommunication Company have been selected using classified probable sampling to respond to the questionnaire of this survey. The tools used in this survey include (Marsick and Watkins, 2003) standard questionnaire of learning organization dimensions and Zhang's justified questionnaire related to TQM. The validity and reliability of utilized tools have been approved. In order to analyze the results, the SPSS software has been used. Correlation and multi regression analysis have been utilized for data analysis. Major findings imply that there is a positive and significant correlation between learning organization dimensions and seven dimensions considered for TQM, indicating that learning organization significantly impacts on TQM.