Satisfaction rate of hospitalized patients in teaching hospitals with presented services

摘要

Introduction: Patient satisfaction is an important indicator of the quality of care and service delivery. Patient satisfaction reflects the ability of medical staff and patient's rights. The first step is awareness of patients' views and expectations. We aimed to investigate hospitalized patients’ satisfaction from the hospital services in teaching hospitals in Tehran, the capital of Iran. Materials and Methods: In this cross-sectional study, by using simple random sampling views of 286 patients who, were discharged had been asked. A self-report questionnaire was used to collect data. Face and content analyses were used to obtain the validity of questionnaire, and the questionnaire reliability was obtained via Cronbach's Alfa. Data were analyzed by using SPSS software. Results: 63.99%, 57.6% and 72.37% of patients were satisfied from general, medical and nursing services respectively. Most satisfaction was related to the health care responses to patients' questions and requests and the lowest was related to access to the medical staff when they needed. This study test showed that there was significant relationship between age, sex and educational level with patients' satisfaction from clinical services (P0/001). Result showed that employed patients with health insurance had more satisfaction than those without insurance (P=0.001). Conclusion: Although patients' satisfaction level of service delivery was total satisfaction. Patients dissatisfaction can show the neglecting patients’ bill of rights, but in the areas it seems some shortages and dissatisfactions that happen, it is needed to be resolved with the accurate and expertise fallow up.