The influence of TQM on export performance of SMEs: Empirical evidence from manufacturing sector in Pakistan using PLS-SEM

摘要

This paper investigates the influence of total quality management (TQM) on export performance of manufacturing sector of Pakistani’s Small and Medium Enterprises (SMEs). The data was collected from manufacturing SMEs participating in exports and three hundred sixty-four (364) responses were received and further used for statistical analysis. The statistical SEM analysis was evaluated through Smart PLS-3. The results of the study show that TQM had an influential role in SMEs’ export performance. Firms with the higher-level implementation of TQM will be more successful in the international market and can achieve better export performance. Thus, the study reveals that TQM is a valuable and dynamic intangible resource which can increase the SME export perfor-mance. The study presented the relationship between TQM and SME export performance and pro-vided some insights for the practitioners and the researchers. In other words, practitioners and re-searchers will be able to make a better decision about the implementation of TQM. Furthermore, the current study contributed to the literature of TQM and SME export performance, empirically. The absence of TQM can affect the firm performance in the international market.