The Effect of Total Quality Management (TQM), Organizational Excellence (OE) and Human Resource Management (HRM) on Organizational Performance

摘要

Purpose: This study aims to examine the effect of TQM, HRM and OE on organizational performance. Design/Method/Approach: This study employed the survey questionnaire to gather data from the respondents in Al-Ain Municipality, and from 200 questionnaires, 135 were deemed were returned and deemed usable. For data analysis, Partial Least Square Equation Modeling was used. Findings: The findings from the statistical analysis showed a positive and significant effect of TQM and organizational excellence on organizational performance but the relationship between HRM and organizational performance was unconfirmed. Practical Implications: The study findings practical implications include the findings assisting managers and decision makers to reach a plausible decision concerning the TQM system implementation in the hopes of maximizing the overall organizational performance and excellence. Originality/Value: The present study is a pioneering study that investigates the collective effect of TQM, HRM and organizational excellence on the organizational performance.