The value of knowledge sharing in decision-making and organisational development: a model-theoretic systemic analysis of an intervention in an Austrian S.M.E.

摘要

This paper addresses the question of how to cultivate organisational development to support organisations towards a sustainable future. Seeking to identify, systematise and elucidate the process of redevelopment in an Austrian small/medium enterprise by means of Language-Information-Reality, a multidimensional system of semantics, it is argued that sustainable organisational development can be explained by the enactment and management of four well-selected knowledge components: expertise, competence and capabilities in their operational influence upon organisational action, as well as explanatory meta-theoretical reflection. This paper contributes to the theory on organisational development by demonstrating the value of knowledge sharing by individual employees from different domains of expertise, and acknowledges the research leading to the paradigm of sense-making in organisations.