This paper reflects on the need for designing automated systems that can lead to the creation of work organization that professes social harmony between the automated technical and the human systems towards enhanced productivity. The aim is to argue for the development of the requisite knowledge in the application of digitized/automated systems that allows for open collaboration between the technological functions and the workforce that will make cross value chain optimization a reality. It is posited analytic strategies for examining mediated action between the human and an automated system can be made possible by isolating its elements. Such isolation allows various specialized perspectives to bring their insights to bear, and also serves as key to understanding how change occurs in the mediated action. Through such understanding, an innovative work organization that enhances social collaboration between automated systems and humans can be designed towards increased productivity.
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