ASSESSMENT OF DRUG INFORMATION SERVICES IN A SOUTH INDIAN TERTIARY CARE HOSPITAL IN KANCHIPURAM DISTRICT

摘要

Drug.information.service.refers.to. activities.carried.out.by. ph armacists.in.providing. any.drug.related.information. to.healthcare. professionals.for.provision. of.better. patient.care.. The.study. was. aimed. to. assess. the. drug. information. services. provided. by.a. drug.information.centre.in. a.south.Indian.teaching.hospital.in.Kanchipuram.district..A.total. of.192.queries.were.received.which.were.retrospectively. evaluated.for.a.period.of.eight.months,. from. July. 2010. to. February. 2011.. Majority. of. the. enquirers.were.interns.(44.7%).and.physicians.(21.3%).from.the.general. medicine.department.(52.6%)..Most.of.the.questions.were.asked.by.direct.access.(80.7%)..Answers.to.queries.were.most.often.needed.immediately.(49.4%).and.in.most.cases.was.answered.verbally.(57.8%)..Most.frequently.asked.questions.were.about.adverse.drug.reactions.(35.9%).followed.by.dosage.and.indication.(25.5%).and.the.purpose.of.the.queries.were.for.better.patient.care.(48.4%).and.to.update.knowledge.(40.6%)..On.the.basis.of.the.feedback.questionnaire.provided,.the.quality.of.the.drug.information.services.rendered.was.evaluated.from.the.receivers'.perspective..Assessment.of.the.feedback.questionnaire.indicated.that.majority.of.the.enquirers.(77.4%).found. the.quality.of.the.service.provided.by. the.centre.to.be.very.good..In.conclusion,.the.services.provided.by.the.centre.cater.to.the.need.of.healthcare.professionals.towards.better.patient.care