Service Operations Through Failure Mode And Effect Analysis Techniques: A Study On Select Government Hospitals In Silchar City Of Assam

摘要

The majority of the population in India lives in rural areas. The rural people form the back bone of the healthcare sector in the country. The shortage of health providers and infrastructure is the most acute in rural areas; as a result most of the patients come to the city for better medical treatment in hospitals. But the extent of quality service they generally obtain from government medical colleges and hospitals is a matter of concern in today’s context. The present study has made an attempt to find out the problems and challenges associated with the government hospitals in rendering quality service. Out of the several problems, main concern of the study is to identify potential failures modes which are mainly restricting to deliver quality services to rural people. The majority of rural people are facing problems due to non-availability of primary facilities such as negligence of rural population, shortage of medical personnel; inadequate outlay for health etc. and many others problems are prevails. The study thus made an attempt to locate potential risk factors and suggest precautionary measures in dealing with service failures.