The Implementation Of Issuance Service Of Birth And Death Certificates Indepartment Of Population And Civil Registrar Of Merauke District

摘要

ABSTRACT: The purpose of this study was to know and describe (1) implementation of service policy of birth certificate, (2) implementation of service policy of death certificate (3) constraints in the implementation of service policy in Department of Population and Civil Registrar Merauke. This study used a qualitative approach with data collecting techniques with a focus on both birth and death certificates service. Data collection techniques used in this research is interviews and documents and literature. The results of study found that the implementation of service policies of birth and death certificates in providing routine service quality based on community satisfaction index showed good results, but there are some elements of service needs to be improved is the speed of service, discipline officers and service schedule certainty. Variables encountered in the implementation of birth and death certificates issuance as follows: human resources, communications, disposition, bureaucratic structures and various obstacles in the field, facilities and infrastructure as service operational support, geographical circum stances that are difficult to reach, lack of socialization, and still in awareness of peoples.