Level of satisfaction of patients attending out-patient department of radiotherapy department of a tertiary hospital in Raipur, Chhattisgarh, India

摘要

Background: Like any service organization, the main aim of the Health Service organization is creation of satisfaction among their service consumers. Patient satisfaction has been defined as the degree of congruency between a patient’s expectations of ideal case versus his perception of real care he or she receives. Mismatch between patient’s expectation of the service received is related to decreased satisfaction. Therefore, assessing patient perspective gives them a voice, which can make public health services more responsive to people’s needs and expectations. Methods: The study used IN-PATSAT32 questionnaire developed by the European Organization for Research and Treatment of Cancer (EORTC) with a few modifications to suit all the patients (in or out-patients). Sample size:200 patients. Results: Out of total patients assessed, 41.5% of patients were highly satisfied(excellent), 56% of patients were satisfied with the services provided by the radiotherapy department at Dr. B. R. A. M. hospital, Raipur and only 5% of patients rated the services as “poor” i.e. we’re not satisfied. Conclusions: The findings of the study will help us educate the prescribers about the various neglected areas of the consultation which will go a long way to develop a consistent relationship between the providers and the beneficiaries for the attainment of the “Health for all.