In order to stimulate and optimize the organization and management ofinnovative clusters from value chain perspective and guide their planning activitiestowards a differentiation strategy in which cluster members cooperate, we proposea Cloud Service Management System (CSMS) that provides IT services for theseinnovative clusters companies that can be customized for both enterprises with theassociated clusters.Within such a system, actors begin to depend one on another and to take advantageof the local knowledge base. Each cluster is designed to have a different profile whichwill integrate all the companies mapped with it, with the objective of keeping theprofile and data for each company. For the existing companies the idea is to migratetheir services into the related cluster for integration within CSMS. Thus, our proposedCSMS will consider and meet different quality of services (QoS) parameters ofeach individual enterprise and service which will be included in specific Service LevelAgreements (SLAs), after the negotiation between the cloud service provider and theCSMS. Realizing that technological progress is at the heart of regional developmentand decision-makers could support the development of technology clusters towardstransforming them into regional innovative clusters, the application of our proposalaims to overcome existing bottlenecks in terms of business strategies and regionaldevelopment policies in the North-West region of Romania.
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