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The Antecedents of Mobile Repurchasing Intentions: An Empirical Investigation among Turkish Mobile Shoppers

机译:移动购物回购意愿的前因:土耳其移动购物者的实证研究

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In today's digital world, consumers have progressively utilized the mobile Internet in their mobile shopping transactions. Mobile retailers are forcing themselves to impact consumers’ mobile shopping attitude and behavior by generating new shopping experiences on the purpose of their business life cycle under the threat of destructive competitive factors between retailers operating both in conventional and online stores. Considering the destructive competitive business conditions, it is crucial for mobile retailers to understand mobile shoppers’ beliefs, attitudes mobile shopping intentions, and behavior related to mobile shopping. Thus, the aim of this research is to examine an extended Technology Acceptance Model (TAM), Consumer Perceived Value and Flow theory that will ensure eloquent comprehension of making purchases via mobile devices. Indeed, utilitarian and hedonic value, perceived enjoyment and flow dimensions are added into the research model. In data collection phase, convenience sampling method was used and face-to-face interviews methods were exercised. The 400 valid questionnaires were collected from the mobile shoppers who willingly participate with our research in Adana, Turkey. In order to test the research model, we used Partial Least Squares (PLS-PM) analysis method. The study results enable significant support for the proposed research model. Analysis result reveals that perceived ease of use, perceived usefulness, perceived enjoyment, mobile shopping flow experience, mobile shopping attitude, mobile shopping satisfaction, perceived utilitarian value, and hedonic value dimensions positively affect mobile repurchase intentions.
机译:在当今的数字世界中,消费者在其移动购物交易中逐渐使用了移动互联网。在传统和在线商店中零售商之间存在破坏性竞争因素的威胁下,移动零售商正在通过以其业务生命周期为目的来产生新的购物体验,从而迫使自己改变消费者的移动购物态度和行为。考虑到破坏性的竞争性商业环境,对于移动零售商而言,了解移动购物者的信念,对移动购物意图的态度以及与移动购物相关的行为至关重要。因此,本研究的目的是研究扩展的技术接受模型(TAM),消费者感知价值和流程理论,以确保雄辩地理解通过移动设备进行的购买。实际上,功利主义和享乐主义价值,感知的享受和流动维度被添加到了研究模型中。在数据收集阶段,使用便利抽样方法并进行面对面的访谈方法。我们从愿意参加我们在土耳其阿达纳的研究的流动购物者那里收集了400份有效问卷。为了检验研究模型,我们使用偏最小二乘(PLS-PM)分析方法。研究结果为拟议的研究模型提供了重要的支持。分析结果表明,感知的易用性,感知的实用性,感知的享受,移动购物流程的体验,移动购物的态度,移动购物的满意度,感知的功利价值和享乐价值维度对移动回购意图产生了积极影响。

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