Exploring Workplace Bullying in an Emergency Service Organisation in the UK

摘要

The data reported in this paper is drawn from a study of workplace bullying in an Emergency Service Organisation (ESO) in the United Kingdom. This ESO is dynamic and well ordered and a key characteristic of this organisation is that it is service driven. The most important role that many ESO members play is to save life and to ensure that people live in a safe environment. The ESO is also highly structured, hierarchical and power based, with a very strong discipline code. ESO staff are predominantly white male, with a high expectation that they work as a group. The management is highly authoritarian and operates in a command and control relationship between those that occupy a higher rank and those of lower rank. This is an exploratory research, and the data reported in this paper was drawn from a total of 452 people who responded to a questionnaire study, thereby achieving 25% response rate. The primary aim of the research reported in this paper is to test for significant differences in the kinds of bullying behaviours employees are exposed to in ESO. The study explored the different types of workplace bullying experienced. The methodology of the study incorporated online questionnaires and a postal survey using a single instrument, the Negative Acts Questionnaire, Revised (NAQ-R). A factor analysis and Wilcoxon Mann-Whitney Test was carried out on these three types of bullying and some of the demographic factors such as gender, sexual orientation, age, rank, length of service in the organisation, ethnicity and disability. The results were designated personal bullying, administrative bullying and social exclusion. It was discovered that employees experienced different types of bullying and that bullying was part of the culture of the organisation. The results from this study indicate that gender, sexual orientation, age, occupational group, length of service in the organisation, ethnicity and disability all play significant roles in the kinds of bullying behaviours to which employees are exposed.