Measurement of Usability of Office Application Using a Fuzzy Multi-Criteria Technique

摘要

Software Quality is very important aspect for any software development company. Software quality measurement is also a major concern for improving the software applications in software development processes in these companies. The quantification of various quality factors and integrate them into various software quality models is very important to analyze the quality of software system. Software usability is one of the important quality factors now days due to the increasing demand of interactive and user friendly software systems. In this paper, an attempt has been made to quantifying the usability of Ms-Excel 2007 and Ms-Excel 2010 application software using ISO/IEC 9126 model and compare the numeric value of usability for both version of Ms-Excel 2007 and Ms-Excel 2010. Due to the random nature of the usability attributes, the fuzzy multi criteria decision technique has been used to evolve the usability of the software office application. The present method will be helpful to analyze and enhance the quality of interactive software system.