APPLYING COLLABORATION SCRIPT IN KNOWLEDGE BASED SESSIONS

摘要

Knowledge Based Processes, KBP, have been introduced to facilitate knowledge transfer amongorganizational and corporate employees. They stress on the key role of socialization and group meetings inpromoting effective knowledge transfer. Meetings within virtual environment are becoming more and more usedin today’s organizational settings. There are many conferencing tools that are used to facilitate such meetings.However, providing participants with a co nferencing or chatting tool and expecting them to transfer theirknowledge to each other in a convenient way, could lead to many disappointments.CSCL, Computer Support for Collaborative Learning, is relatively a new discipline within teaching andlearning field. Applying CSCL techniques and technologies in Knowledge Base Systems, KBS, would be areasonable option since teaching and learning is essentially a process of knowledge transfer between instructorsand students or collaboratively between students themselves. In this research we are focusing on the usage ofCollaboration Script, CS, as a way to support knowledge transfer sessions in a structured and formal way. Itfacilitates sharing tacit knowledge via guided interpersonal interactions and turning them to explicit knowledgeby capturing and retrieving these interactions.In this paper we are presenting the scripting structure of three common collaboration techniques used inKnowledge Base processes. As a proof of concept, two of these techniques are described using the collaborationscripting language, ColScript, that was introduced by us in an earlier research.