An Exploration of the Factors Affecting User's Satisfaction with Mobile Payments

摘要

Mobile payment allows consumers to make more flexible payments through convenient mobile devices.While mobile payment is easy and time save, the operation and security of mobile payment must ensure thatthe payment is fast, convenient, reliable and safety in order to increase the users’ satisfaction. Therefore,this study based on technology acceptance model to explore the impact of external variables throughperceived usefulness and perceived ease of use on users’ satisfaction. The data analysis methods used inthis study are descriptive statistical analysis, reliability and validity analysis, Pearson correlation analysisand regression analysis to verify the hypotheses. The results show that all hypotheses are supported.However, mobile payment is still subject to many restrictions on development and there are limited relatedresearches. The results of this study provided insight into the factors that affect the users’ satisfaction formobile payment. Related services development of mobile payment and future research suggestions are alsooffered.