Management of Communication Crisis in a Library and Its Influence on Productivity

摘要

Communication, written or oral is a critical aspect in the existence of an individual, a group or an entity that strives towards relevance to self or corporate development in a given society. Communication is a way of achieving productivity in academic libraries. Communication is the means by which people are linked together; it helps people to know how they function to achieve a common goal. It is therefore expected that communication at any level must be effective to meet the attendant result, which is the attainment of set goals and objectives. This study however, attempts to look at the ineffectiveness or crisis of communication in an organization, particularly a library. What impact would management of communication crisis have on the productivity of the organization? This is a question this study also attempted to analytically address. Keywords: Communication, Management, Crisis, Library