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New perspectives on communication of change in corporate identity

机译:关于企业形象变更交流的新观点

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This paper addresses a gap in the literature on communication of change in corporate identity (CI) by investigating the brand migration of Bosch in India. Bosch was founded in Germany in 1886 and manufactured automotive components for leading automobile brands in the world. It started operations in India in 1951 as Motor Industries Co. Ltd. (MICO), a wholly owned subsidiary. To align the brand architecture in India with the global architecture, change in corporate identity was done from MICO to Bosch in a gradual manner from year 2004 to 2008. Apart from rebranding another objective was to build the brand Bosch. The change in corporate identity from MICO to Bosch is a powerful and interesting narrative of complexity in communication characterised by multiplicity of audiences, messages, business divisions, and media making the task of coherence in communications particularly arduous. This paper contributes to the literature on communicating change in CI by identifying research propositions based on a holistic and an in-depth case study of Bosch, which is a multifaceted examination of a situation. It develops new propositions from case-based empirical data, rather than relying on essentially quantitative, deductive, theory-testing research paradigms. The richness of the case has few parallels and provides a blueprint from which others may learn. The case context enabled the development of seven propositions and conceptualisation of a framework for strategic communication of change in CI. The key propositions centre around strategic orientation, a constituency focussed approach, dual branding as an intermediate stage, integrating product messages with corporate messages, having a long time horizon to prevent loss of continuity, measuring effectiveness with a hierarchy of effects, and harnessing reciprocity of advertising and public relations.
机译:本文通过调查博世在印度的品牌迁移,解决了有关企业形象变更(CI)传播的文献中的空白。博世于1886年在德国成立,为世界领先的汽车品牌生产汽车零部件。它于1951年以全资子公司Motor Industries Co. Ltd.(MICO)在印度开始运营。为了使印度的品牌架构与全球架构保持一致,从2004年到2008年,从MICO到Bosch逐步进行了企业标识更改。除了更名之外,另一个目标是打造Bosch品牌。从MICO到Bosch的企业身份变化,是一种沟通复杂性的强大而有趣的叙述,其特点是受众,消息,业务部门和媒体的多样性,使得沟通协调的任务特别艰巨。本文通过基于博世的整体和深入的案例研究来确定研究命题,从而为传播CI中的变化做出了贡献,这是对情况的多方面考察。它从基于案例的经验数据中提出了新的命题,而不是依靠本质上是定量的,演绎的,经过理论检验的研究范式。案件的丰富之处几乎没有什么相似之处,并提供了其他人可以借鉴的蓝图。案例背景使七项主张得以发展,并构想了CI变更战略沟通的框架。关键主张围绕战略方向,以选民为中心的方法,双重品牌化作为中间阶段,将产品信息与公司信息整合,具有较长的时间范围以防止连续性丧失,以效果等级衡量效果并利用企业的互惠性。广告和公共关系。

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