Modelling Queuing System with Inverse Gamma Distribution: A Spreedsheet Simulation Approach

摘要

There is a need to provide user friendly approach to modeling and simulation for learners and business modeler. This study offers process-driven queuing simulation via spreadsheet which provides a user friendly, yet a readily available excel platform. Spreadsheet queuing simulation suggest a better way of understanding queue behavior than dedicated simulation software as it offers many benefits to students, practitioners and managers; helping them have to experience with modeling. In this study, single server queue is being simulated using Inverse Gama distribution. Creating single server queue (G/G/1) has been considered difficult to create, but this study presents easy to comprehend and applicable formulation. The spreadsheet simulation technique was applied to students queue at eatery in University of Lagos, Nigeria and results obtained were displayed and interpreted accordingly. This study recommends modelling and simulation of queuing systems with spreadsheet for students and business managers.