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The Study of the Behaviour of Malaysian Consumers Towards Online Shopping

机译:马来西亚消费者对网络购物行为的研究

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摘要

Online marketing in Malaysia is still a new technology breakthrough since it has just begun to invade the Malaysian retailing sector with online shopping services. This study conducting mainly to identify factors might affect the online shopping activity. The results of the study mainly focused on the respondents` characteristics such as demographics information, current shopping orientation, knowledge of Internet, their acceptance and the future prospects for local online shopping which finally show their actual shopping behaviours. The major findings of this study indicated that there are three factors that significantly influence the frequency level of online shopping activities done by Malaysian consumers in this study. Those factors include the online products` prices, consumers` trust towards the Internet stores and their education levels. In conclusion, online consumers in Malaysia still lack of confidence and trust in using the Internet as a shopping channel. They are mainly concerned on issues related to privacy and lack of credibility when dealing with online retailers.
机译:由于马来西亚在线营销刚刚开始通过在线购物服务入侵马来西亚零售行业,因此它仍然是一项新技术突破。这项研究主要是确定可能影响在线购物活动的因素。该研究的结果主要集中在受访者的特征上,如人口统计信息,当前的购物方向,互联网知识,他们的接受程度以及本地在线购物的未来前景,这些最终表明了他们的实际购物行为。这项研究的主要发现表明,有三个因素会严重影响马来西亚消费者在这项研究中进行的在线购物活动的频率水平。这些因素包括在线产品的价格,消费者对互联网商店的信任程度以及他们的受教育程度。总而言之,马来西亚的在线消费者对于使用互联网作为购物渠道仍然缺乏信心和信任。他们主要关注与在线零售商打交道时与隐私和缺乏信誉有关的问题。

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