Addressing health related challenges faced by the business process outsourcing (BPO) employees by stress

摘要

Business process outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO is a strategy which promotes in a unique way either by putting-in new technology or applying existing technology to improve a process. India in the recent years has shown huge developments in the areas of communication, power and software developments.Despite this, the industry has typically created more stress among its workers, letting them to face a lot of physical, mental and moral ethical related issues. Hence this study made an attempt to study the physical and health related stressor problems. This paper has represented problem faced by the BPO employees in India.