Lucasville: What a 20-Year-Old Prison Riot Can Teach Us Today About Crisis Communication

摘要

When a prison disturbance turns into an 11-day standoff and hostage lives are at stake, ineffective crisis communication can threaten a successful outcome. In this case, readers are provided examples of what can go wrong in a crisis (even when following a crisis plan), how to prevent and address errors while still protecting sensitive information, and how to effectively evaluate an organization's approach to an emergency in the aftermath. By analyzing what went wrong (and right), others can better understand how to prepare for a crisis.