Organizational memory: Three experiments on the quality of information

摘要

Information has become a strategic business resource (Peters and Waterman 1982). This article posits that this pattern of information use generates more than just technical issues; it creates issues around how information is filtered. A key questions is how can we assure we get the same information out that was put in? Subquestions to this main question include: What information should be stored? How can we identify deceptive information? When we see the same data, do we get the same information? In this article, we explore these three filters, which are known to impact information quality. Finally, the potential for future research streams aligned with this model are discussed.