TMC~(TM) Labs Review

摘要

Over the past several years we've all heard labour the benefits of PC-based PBXs (PC-PBXs) also sometimes called "communica-tions servers." But what about PC-based predictive dialers, one of the core components of any outbound call center? Until recently, most predictive dialers were still very closed and were very specialized proprietary systems. That is... until now. StrataDial. VC2 is an open platform, PC-based software/hardware package that performs automated outbound dialing. In fact, VC2 can also run outbound campaigns without live agents by automatically delivering recorded messages to both customers and answering machines. In addition to automated predic-tive dialing capabilities, it can also perform inbound call routing via their IVR or their ACD. In fact, with StrataDial.VC2's built-in IVR and ACD functionality that routes inbound calls, this product is PBX-inde-pendent—users do not need a separate PBX with this solution.