Envision Telephony Launches Centricity

摘要

Envision Telephony has launched Centric-ity, its new contact management solution. Centricky, which is made up of Envisions Click2Coach meshed with analytics, performance management and workforce management tools, gathers and aggregates information for proactive, predictive and preventive contact center and enterprise decision making. Centricity features a powerful new analytics tool that gives diagnostic and prescriptive information. It can pull, assemble, and present data from virtually any relational data source, enabling users to input data specific to their businesses.