H.r. 1776 On Location Disclosure And Contact Center Certification

摘要

I was recently asked to testify in Washington D.C. to discuss House Resolution 1776. Because it is difficult to understand the nature of the legislative process unless you are in the heart of it, let me give a primer. A Representative or Senator in need of political capital in their own district or state crafts legislation to solve a perceived or real problem. The legislation is assigned to a committee and often then a subcommittee to consider and change prior to moving up in the food chain to where it is ultimately voted upon. This legislation was created to address the issue of jobs going overseas by forcing all contacts with consumers by phone to begin with a full disclosure of geographic location. Additionally, the bill requires contact centers register with the FTC and certify that they are in compliance with the disclosure requirement.