Top Ten Ways to Reduce Contact Center Costs While Improving Service

摘要

Contact centers are almost always under cost scrutiny, especially during slow economic periods, as the responsibilities they are charged with are still seen by many organizations as peripheral to their core functions. Yet unlike in the past, most senior executives now have a growing understanding of the value of contact centers provide, namely helping them to retain customers and their revenues and support. The challenge then becomes what are the best ways to reduce contact center costs and to keep existing and to attract new customers. So we put that question, as a Top Ten, to several leading firms. While some have responded with ten items others have replied with less, but all of them have insight that could help your contact center thrive and grow including in difficult times.