Iam ever on the lookout for examples of solutions that take the way companies serve their customer base to the next level. There are lots of claims of improvement in the giant industry that is customer service, but as we all know, the proof is in the customers' perceptions, which are still quite low when it comes to b-to-c customer service, probably because many retailers and service organizations still don't understand what their options are when it comes to automating best practices in CRM. So I like to keep in touch with the companies striving to vastly improve how organizations do business with their customers.
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