Regulating Text Messaging and the Contact Center

摘要

The oil slick is lapping at our shores again - text messaging and the contact center. Regulatory interest and asserted power will spread out like an oil slick unless held in check. In die case of teleservices, the industry has for a long time been the recipient of unchecked jurisdictional expansion. Theoretically, the way government operates is fairly simple: if jurisdiction is not specifically denied, then it is implicidy granted. A perfect example of this spread has been provided by the states. Because the FCC in its rulemaking told states that their laws for interstate telemarketing would be almost certainly pre-empted, states saw an opportunity and jumped into the breach with lots of laws.