Routing text messages to call centers, where call centers respond by reply with a text message informing a user when a voice call will be made to the user

摘要

In prior art systems, a user makes a telephonic call to a call centre and in certain cases, waits until an operator is free to communicate with the user. As an alternative, the disclosed system gives the user the opportunity to send a text message to a text centre. The text centre will extract a target address from the content of the text message. For example, the user will text "ABCD Company" to the text centre, where the text centre extracts the submitted text, and routes the text message to the call centre of ABCD Company. On reception of the text message at the call centre, an automatic text message is sent back to the user. The content of this text message will indicate a time at which the call centre will return a telephonic call to the user. So, the user might receive the text "9.30am" indicative that the call centre of ABCD Company will contact the user around 9.30am.