Considering Incentives

摘要

I have a sure-fire method of guaranteeing high attendance at your next meeting. Send out an e-mail saying "We will be discussing your paycheck at the next meeting." You'll have a line at your door in 5 minutes!rnCompensation is always a relevant topic in contact centers. Constructing an effective incentive strategy is tricky. How do we compensate? How much should the incentives be? How does the company get the benefits they seek? How quick does the reward need to come after the goal is achieved? I will provide some helpful guidelines for these questions based on proven experiences.rnIncentives are powerful motivators for many companies and employees and their potential impact and benefits should not be ignored. They are especially effective for special or critical projects and in sales-oriented or outsourced contact centers.rnAdditionally, many high-performance employees are strongly motivated when their compensation is directly tied to their sales performance. Contact centers can use such compensation plans to attract these highly motivated employees, increasing sales and market share. In many cases, cultivating a highly stimulating and exciting sales environment with a little healthy competition actually increases sales a bit further.