TRUST: THE OVERLOOKED KEY TO DELIVERING VALUE TO INTERNAL CUSTOMERS

摘要

Organizations today are bigger, faster, more interrelated, and constantly being asked to do more with less. To keep pace with rapidly changing and growing environments, many are implementing a lean operating model to increase operational efficiency and better meet customer needs. However, while organizations are so focused on delivering value to external customers, they often overlook delivering value to another important segment: the internal customer.